Excellent customer service. Found the perfect working shoes for us. The cashier and the lady who got us several shoe models to try on were very professional, very patient and very helpful. Prices are the best for the shoes we needed. Definitely coming back in the future!
Overall experience was fine. The older gentleman at the gun counter offered poor advice on home defense shotgun. He was certain a double barrel shotgun was the best option for my wife when home alone. He also offered some stellar input like "if you need more than 2 rounds, you're in trouble"..... Jackass.
Decent selection and average prices. The store feels small for the amount of products they have
Prescott has only a few stores to find quality hiking/running shoes, and Big 5 is one of them. It's a bummer because they're unorganized, and understaffed with a cluttered atmosphere, and the limited selection of shoes they have have a limited selection of sizes. It's such a waste of time to go their, find a shoe I'm willing to settle with, have a hard time finding a person to fetch my size from the back, be told they don't have my size in-store. Repeat this process five more times until you leave the store with something you didn't want only to return it in a week because you hate it. The only other option is to order several shoes online in various sizes, then take them all back to the store except the one you want. Kinda a process.
IF THEY DON'T HAVE IT AND CAN GET IT , THEY WILL .
Big 5 Sporting Goods is a US Shoe Store based in Prescott Valley, Arizona. Big 5 Sporting Goods is located at 6106 AZ-69, Prescott Valley, AZ 86314, USA.
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