After my fourth attempt to get a response from McWhite's, I received an email in which I was told that since a claim had been filed, McWhite's was in no position to respond.
"Through the years, we have moved a number of times, so these comments are made relative to prior experiences.
These problems are a poor reflection on both North American Van Lines and, particularly, their local agent, McWhite's.
North American Van Lines Sedona, Arizona to Lenexa, Kansas
I could never recommend using Mcwhite's or any other North American agent based on our experience.
My biggest frustration, however, with McWhite's has been that after three separate attempts to speak to them about our problems we have received NO response."
When the last of the boxes had been emptied we noted that there were four fishing rods missing, two of which were expensive, including one old split bamboo rod which cannot be replaced. A "trace" has yet to locate those rods and that claim remains unsettled.
I suppose the alternative would have been to hold the driver until every single box had been unpacked.
My furniture was loaded March 20, 2017 and delivered March 24, 2017 on time and without damage or any problems. I would like to formally compliment Blake Chambers and Cory Boatright on their professionalism. Blake explained each aspect of the move in detail and kept me updated on their progress. Cory was very thorough and wrapped each item with attention to detail. When my belongings were in the truck, I was astonished at how precise Blake and Cory were able to be in securing my things for the 1,150 mile trip. Four days later, Blake and Cory arrived on time at the storage facility, smiling and ready to unload in the drizzle. Blake had several suggestions on placement of boxes, etc. in the unit in case I wanted easier access to some items as compared to others. Cory asked me where to put specific items when he was uncertain on what I wanted since I’m an older woman and cannot lift things well. Both Blake and Cory were polite and thoughtful and made my move a pleasant experience. I have moved many times with professional movers, and I have never been as satisfied as I am with North American Van Lines, Blake Chambers and Cory Boatright. (I would have given a five star rating but it was very, very expensive)
Part of the claim has been settled. However, they are denying the part of the claim for the missing items saying that because we signed the acceptance document at the time of delivery, they have no responsibility.
Several items, two of which were marked "high value" were damaged (one beyond repair) simply because of the poor job of packing......something under the control and supervision of McWhite's.
When the claim for damages was filed, the person sent to evaluate and confirm the damage said simply about one of the damaged items, "we just don't know what to do about it" leaving it to us to find someone who could repair a unique piece of art.
McWhite's North American were good to work with. The packed, stored, and moved our entire household goods. Everyone was courteous, competent, and attentive to the special items in our home (Steinway Grand Piano, etc.) Only problem was that the packed us over a three-day period with different packers each day. All were careful, but when we received our goods - all cared for very well - it was obviously an uncoordinated packing. Storage was excellent, cross country transport was excellent, and the guys who unloaded the van were the best! Yes, I'd use them again!
Never have we had such an unfavorable experience.
My parents were moved on 5/31/17, the movers left a wardrobe box and two table leafs in a closet. The company is aware of this, but will not reply to my voicemails. My parents are in their 90's and are now in northern CA. The place they left is going to donate the items if they are not picked-up soon. This is just bad customer service.
Mcwhite S North American is a US Moving Company based in Prescott Valley, Arizona. Mcwhite S North American is located at 7450 E 2nd St, Prescott Valley, AZ 86314, USA.
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