I get it ... if the service is that bad and you feel you need to speak to someone about it, maybe call and speak to the management, I'm sure they will be happy to figure out the problem and resolve it for you. Don't jump to conclusions and feel the need to post ridiculous reviews because you're not happy with yourself or are having a bad day. Thank twice before you so quickly post or judge people on social media.
I went in with a shipping label and box to return a defective Amazon purchase. They forced me to use a credit card to donate to the Humane Society since they taped the box closed. Then I had to put a paper in the box so they charged me another dollar. I don't mind making donations when I choose to but this was horrible service and it felt like I was being punished for shipping the package there. In the end UPS gets paid for delivering a defective product both ways but I have to donate extra money which I cannot be reimbursed for. I used to do a lot of business here but not anymore. I will discourage anyone else from using this UPS store. Terrible service!
Thank you, and you guys all do a great job over at The UPS Stores!
I just wanted to say a few things about this location. As I sit here and read the reviews I just have to laugh, the fact is people are so easy to judge. I have known the associates and managers of this location for many years, and am very happy to continue to do business at this location and all of their other locations as well. Customers go in having a bad day, don't get the answer "they want" and now it is all of the sudden the associates fault, so they go online and post horrible reviews. I do not think that people should judge a business on a few bad reviews. This is not the case at all, I have read these reviews and I can say these kind of things have never happened in the years I have done business here. I could not ask for better service or better customer service at that.
I had a terrible customer service experience at this store with a young lady named Tatum. It was so bad that I went to another store in the area because I was treated so badly. I initially chose not to post a review and sent an email privately in hopes to reach the owner to let them know. I believe the email probably got to the manager who I have been told is a family member of Tatum. I still hope that the owner sees this and knows that the service in their store is lacking.
When I went to this ups store to ship a sentimental piece of art work out to a friend of mine they were very friendly. I didn't have any issues on that day. The problem I have is the package they wrapped and sent out for me didn't even go to the right address. The first 3 numbers were right but the rest of the address and city were a completely different city. I have the receipt I filled out and gave to them that has the address it was supposed to go to. I don't know how the address can be messed up so bad. I ended up having to correct it for them by calling the UPS phone number. Now it won't get to my friend for another 4 days. Very disappointed. I'm hoping it was packaged correctly... I guess I will find out in 4 more days.
Super-quick, friendly customer service. I usually go in to drop off my pre-metered packages and it doesn't take me more than 1-2 minutes to do so, even during their busy times. They also offer to tape up your boxes in exchange for a small donation to the Humane Society, which is great all around (I don't have to run home or buy a whole roll of tape, and the YHS benefits as well). Everyone is doing a great job and it's always a pleasure to ship from there.
The Ups Store is a US Finance company based in Prescott Valley, Arizona. The Ups Store is located at 7760 E State Rte 69, Ste C5, Prescott Valley, AZ 86314, USA.
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